Advantages of using Response point

Cost

• Analog or digital. Response Point SP2 supports both VoIP and analog telephone lines in addition to digital lines, like T1, which are common for larger offices, providing phone service that suits your business’s changing needs.

• Scalability. As your business grows, VoIP allows you to scale your phone system more quickly and cost-effectively than with traditional phone lines.

• Local phone numbers. VoIP lets remote or traveling employees maintain local phone numbers, reducing long-distance and 800-number costs and allowing you to enhance local visibility through listings in the chamber of commerce and local yellow pages.

• Save. With lower long-distance rates and less reliance on outside support, your cost savings can really add up. Small businesses with 10 to 19 employees can save an average of $8,000 in the first year alone by purchasing an IP-based phone system such as Response Point*.

Mobility

connected with customers and colleagues — from almost anywhere.
Response Point phone system software allows you to receive and place customer calls away from the office with ease. With employees freed from their desks—but still accessible—productivity is maximized.

• Call forwarding. Enables effortless mobility for employees on the go so callers can reach employees wherever they are.

• Business contacts. Access and store contacts with ease using Microsoft Office Outlook business contacts

• E-mailed voicemail messages. Voicemail messages can be retrieved and archived effortlessly through e-mail, enabling Mobile users to receive instant notification and easily access any message—new or archived—while on the go.

• Park/retrieve. An enhanced park/retrieve capability lets you handle calls from the ideal location within your office.

• Simple setup and installation. Because setup and installation is so quick and simple, you can move to a new office location with minimal interruption in customer service.

Caller Experience

• Automated Receptionist. The fully customizable Automated Receptionist smoothly routes calls to the right people and can answer common caller questions about your business, such as hours and location. Increased call volume is handled without compromising the customer experience.

• Transfer calls. Calls are transferred easily—between employees or departments—and unanswered parked calls get rerouted back to the receptionist so wait times are minimized.

• Caller details. Screen pop-ups reveal details about callers, allowing more personalized service, and the Bypass Receptionist feature lets you specify which callers can ring employees directly.

• Customizable URLs in notification windows. Integrate with 3rd-party applications to customize the links that appear inside incoming call notifications.

• Call history. The call history function empowers you to monitor and maximize responsiveness, customer service, and productivity. You can get complete details on each and every call, and export to Microsoft Office Excel® for analysis.

• Click to call. The click to call feature makes it even easier to find and connect with both internal and external contacts. To place a call, simply click the contact’s name.

Voice Recognition

• Voice commands. Use voice-activated commands to dial, transfer, and retrieve calls. You can also ask for the company directory.

• Voice dialing. Use your voice, instead of your phone keypad, to call contacts. This hands-free solution eliminates the need to memorize and press numerous key sequences. Now call anyone in the company, or any of your Microsoft Office Outlook contacts, just by speaking their name. You can just say, "Call Ted," instead of memorizing Ted's phone number.

• Improved DTMF detection. Change the channel that detects touch tones to reduce speech misrecognition, often caused by background noise and variable service requirements.

• Digital service. Configure voice service with a digital service provider. Digital service is often referred to as "T1," "E1," "PRI," or "ISDN" by some service providers and in different regions.

• Free directory assistance. Voice-dial 1-800-CALL-411 to find business phone numbers in the U.S. and other information by saying "Call four one one."

• Automated Receptionist. Enable the automated voice to answer and direct calls all of the time, when the office is closed, or when your receptionist can't take calls. You can customize the automated greetings, responses, and prompts that callers will hear when they navigate the phone system. You can record answers to questions that callers frequently ask the Automated Receptionist, such as "What are your business hours?"